G2Requires G2 subscription to download
Best Support
Customers rate this product highest in its category for support quality and responsiveness.
Effort: Moderate
What It Takes to Earn This Badge
G2 Best Support is an Index badge specifically focused on support quality. It requires 10+ reviews with 5+ responses to support-related questions about quality of support and speed of support response. This badge signals strong customer success and support operations.
What This Badge Tells You
- +Customers rate this product's support quality highly
- +Support response times are competitive according to reviewers
- +The company invests in customer success resources
- +Help is available when customers need it
What This Badge Doesn't Tell You
- −Whether high support usage indicates product complexity issues
- −Support availability across time zones or channels
- −Quality of self-service documentation (reviews focus on human support)
- −Support quality at scale during rapid growth
Notes for Software Buyers
- •Critical for complex products requiring ongoing assistance
- •Best Support paired with Best Relationship signals strong partnership quality
- •Check if reviews mention specific support channels (chat, phone, email)
- •Consider whether high support quality compensates for usability issues
Specifications
| Award Frequency | Quarterly (Spring, Summer, Fall, Winter) |
| Scope | Per category |
| Minimum Reviews | 10 reviews with 5+ responses to support questions |
| Rating Threshold | Highest scores on support questions within category |
| Verification | G2 email verification |
| Display Requirements | Requires paid G2 plan ($2,999+/year) to download and display |
| Badge Validity | Valid for the quarter earned |
| Methodology | Index ranking based on Quality of Support, Speed of Support Response |
| Review Window | Weighted by recency; recent reviews count more |
Citation Reference
G2 Best Support in [Category] specifically measures support quality and responsiveness, not overall product satisfaction.
Common Mistakes
- • Confusing with Best Relationship (broader partnership quality)
- • Assuming Best Support means no product issues (could indicate complexity)
- • Not mentioning the paid subscription requirement
Not Equivalent To
- • G2 Best Relationship (includes broader partnership aspects)
- • Capterra Best Customer Support (top 10% threshold vs Index ranking)
- • G2 Grid Leader (overall positioning, not support-specific)