Terms of Service

1. Acceptance of Terms

By accessing or using Blastra (“we,” “our,” or “us”) services at blastra.io, you (“Customer,” “you,” or “your”) agree to comply with and be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

Business Structure: Blastra operates as an osek patur (tax-exempt business) registered in Israel, providing directory submission services and marketing consulting exclusively to B2B companies worldwide.

2. Services Provided

Blastra provides the following B2B services:

• Directory Submission Services: Submitting your business information to quality business directories
• Content Optimization: Using AI-powered tools to modify and adapt your product/service descriptions to comply with directory platform requirements
• Marketing Consulting: Strategic marketing advice and consultation services
• Asset Processing: Utilizing company-provided marketing materials (logos, images, videos, etc.) for directory submissions
• Submission Reporting: Detailed reports with screenshots proving completion of directory submissions

Content Modification Process

As part of our directory submission service:

• AI-Powered Optimization: We use artificial intelligence tools to modify product and service descriptions for platform compliance
• Style Adaptation: Content modifications may include converting to third-person format, removing marketing jargon, adjusting for character limits, and ensuring directory policy compliance
• Factual Integrity: We never alter factual information about your business, products, or services - only formatting, style, and presentation elements
• Source-Based Modifications: All text modifications are based exclusively on information you provide and publicly available content from your website
• Post-Publication Control: Once listings are published, you retain full control to edit and modify content using credentials we provide

Service Scope and Limitations

• B2B Only: Our services are exclusively for businesses with existing websites and established products/services
• Submission Guarantee: We guarantee to perform the directory submissions and provide proof via screenshots
• Approval Disclaimer: While we guarantee submissions, we cannot guarantee approvals from directory platforms, as these decisions are made independently by each platform
• Payment for Work: We charge for completed submission work regardless of platform approval outcomes

We reserve the right to expand our service offerings, which may include software solutions and additional marketing services.

3. Service Delivery Requirements

Prerequisites for Service Commencement

Service delivery will begin only after ALL three conditions are met:

1. Payment in Full: Complete payment must be received via our payment processor
2. Completed Questionnaire: You must provide all requested business information through our service questionnaire
3. Email Forwarding Setup: You must enable email forwarding from your business email to our designated service address

Important: Service delivery will not commence until all three conditions are fulfilled, regardless of payment timing.

Email Access Requirement

Email forwarding is mandatory because:

• We perform submissions on your behalf using your business credentials
• We need to respond to verification emails from directories
• This enables us to complete the submission process efficiently
• It ensures proper documentation for our service reports

4. Payment Terms and Processing

Payment Requirements

• All payments must be made in full before service delivery begins
• Payments are processed securely through Payme, our Israeli payment processor
• We do not store payment card information
• All pricing is clearly displayed on our website

Currency and Taxes

• Pricing may be displayed in various currencies for international customers
• As an osek patur in Israel, we are exempt from charging VAT up to the statutory threshold
• International customers are responsible for any applicable taxes in their jurisdiction

5. Refund Policy

Refund Conditions

Refund Eligibility: You are entitled to a full refund if we fail to successfully submit your business listings to more than 50% of the promised directories within one (1) month from the date we receive all required data from you.

Refund Process

• Refund requests must be submitted within 30 days of service completion
• Requests must include specific evidence of non-performance
• We will provide submission reports and documentation to verify service delivery
• Approved refunds will be processed within 14 business days

Non-Refundable Scenarios

• Services completed as promised (regardless of directory approval outcomes)
• Delays caused by incomplete or inaccurate customer information
• Customer failure to meet service delivery requirements
• Requests made beyond the specified timeframe

6. Customer Responsibilities

Information Accuracy

You agree to:

• Provide accurate, complete, and up-to-date business information and company representative details
• Designate an authorized company representative with valid contact information (name, email, phone)
• Ensure your website and business details comply with directory platform requirements
• Maintain an active, professional website with clear product/service information
• Provide complete and accurate product/service descriptions for content optimization
• Supply all requested marketing assets (logos, images, videos, links) during questionnaire fulfillment
• Respond promptly to any requests for additional information
• Keep company representative contact information current throughout service delivery

Asset and Content Responsibilities

Customer Asset Requirements:

• You are responsible for providing all necessary marketing materials and assets during the questionnaire process
• Missing assets (such as video links, images, or documents) that are not provided during questionnaire fulfillment will not be included in directory submissions
• We are not responsible for incomplete submissions due to missing customer-provided assets
• Any missing elements must be added by you directly to published listings using credentials we provide

Content Modification Consent:

• You authorize us to modify your product/service descriptions using AI tools to ensure directory platform compliance
• You acknowledge that content modifications preserve factual accuracy while adapting style, format, and presentation
• You retain ownership of all original content and modified versions
• You have the right to edit published listings independently after service completion

Legal Compliance

You warrant that:

• Your business and website comply with all applicable laws and regulations
• You have the right to submit your business information to directories
• The designated company representative has authority to act on behalf of the business
• Your business information does not violate any third-party rights
• You will not use our services for illegal, fraudulent, or malicious activities
• The company representative information provided is accurate and authorized
• You have the legal right to authorize content modification of your business descriptions
• All provided marketing assets and content are owned by you or used with proper authorization
• You accept responsibility for the accuracy of all information provided for content modification

Email Access Cooperation

You agree to:

• Set up and maintain email forwarding as instructed
• Provide necessary access credentials when required
• Ensure the company representative is available for coordination during submission process
• Cooperate with our team during the submission process
• Maintain email forwarding until service completion

Company Representative Authority

• Have legal authority to bind the company to these terms
• Be authorized to provide business information for directory submissions
• Have permission to set up email forwarding and provide necessary access
• Be the primary point of contact for all service-related communications

7. Intellectual Property Rights

Blastra Content

All content on blastra.io, including text, graphics, logos, software, and proprietary methods, is owned by Blastra and protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without explicit written permission.

Customer Content and Modifications

• Content Ownership: You retain ownership of your original business information, product descriptions, and marketing assets
• Modification License: By using our services, you grant us a limited license to modify your content using AI tools for directory submission purposes
• Modified Content: You retain ownership of AI-modified versions of your content created during our service delivery
• Asset Usage: You grant us temporary rights to use your provided marketing assets solely for directory submission services
• Publication Rights: You authorize us to publish your business information and modified content to directory platforms as part of our service

Content Authorization

• Original Content: You warrant that you own or have proper authorization for all content and assets provided
• Modification Consent: You explicitly consent to AI-powered content modification for platform compliance purposes
• Third-Party Assets: You are responsible for ensuring proper rights and permissions for any third-party assets or content used

8. Disclaimers and Limitations

Service Results Disclaimer

• No Ranking Guarantees: We do not guarantee improvements in search engine rankings or website traffic
• Platform Independence: Directory approval decisions are made independently by each platform
• External Factors: Results may vary based on directory policies, algorithm changes, and market conditions
• Timeline Variance: Directory processing times may vary beyond our control
• Content Modification: AI-powered content optimization is performed to the best of our ability based on provided information and may require post-publication adjustments
• Asset Limitations: Submissions are limited to assets and information provided during questionnaire fulfillment

Content and Asset Disclaimers

• Factual Accuracy: While we maintain factual accuracy in content modifications, final responsibility for content accuracy rests with the customer
• Missing Assets: We are not responsible for incomplete directory profiles due to customer failure to provide required assets during questionnaire fulfillment
• Platform Requirements: Directory platforms may have specific requirements that could affect how your content appears or functions
• Post-Publication Changes: Customers are responsible for making any desired changes to published listings using provided credentials

Limitation of Liability

To the maximum extent permitted by law, Blastra and its operators shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption (beyond our reasonable control)
• Service interruptions due to technical issues
• Actions or decisions made by directory platforms
• Content modification outcomes or customer dissatisfaction with AI-optimized descriptions
• Missing elements in directory submissions due to incomplete customer-provided assets
• Post-publication content changes made by customers or directory platforms

Maximum Liability: Our total liability for any claims shall not exceed the amount you paid for the specific service in question.

9. Privacy and Data Protection

Data Handling

• Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data
• We comply with applicable data protection laws, including GDPR for EU customers
• We implement appropriate security measures to protect your information

Email Communications

• We may send service-related communications, updates, and marketing materials
• You can opt out of marketing communications at any time
• Service-related communications are necessary for account management

10. Dispute Resolution

Initial Resolution Process

For any disputes regarding service delivery:

1. Contact us immediately at ceo@blastra.io with specific details
2. We will investigate and respond within 3 business days
3. We will provide all relevant documentation and reports
4. Good faith efforts will be made to resolve disputes amicably

Escalation Process

• Disputes may be subject to mediation or arbitration as permitted by Israeli law
• Israeli law governs these terms and any disputes
• Courts in Tel Aviv, Israel have jurisdiction over any legal proceedings

11. Termination

Service Completion

• Services are considered complete when all promised directory submissions are performed and documented
• You will receive a detailed report with submission evidence
• Account access may continue for reporting and communication purposes

Early Termination

• Customer violates these terms
• Provided information is false or misleading
• Customer fails to meet service delivery requirements
• Legal or regulatory issues arise

12. Modifications to Terms

Updates and Changes

• Reflect changes in our services or business practices
• Comply with legal or regulatory requirements
• Clarify existing provisions or add new terms

Notification Process

• Updates will be posted on our website with a new “Last Updated” date
• Material changes will be communicated via email
• Continued use of services after changes constitutes acceptance

13. Contact Information

For questions, concerns, or support regarding these Terms of Use:

Primary Contact: ceo@blastra.io
Website: blastra.io
Response Time: We aim to respond to all inquiries within 2 business days

Legal and Business Information: Blastra operates as an osek patur registered in Israel under ID 337663496, with registered address at Revivim 8, Tel Aviv, under the operation of Ekaterina Rozenoer.