Customers rate this product in the top 10% for customer support in its Capterra category.
Capterra Best Customer Support recognizes vendors that excel at helping customers. You need 10 reviews in the past 12 months with a 4.5+ rating on customer support, placing you in the top 10% of your category. This badge signals responsive, helpful support teams.
| Award Frequency | Annual with quarterly category groups |
| Scope | Per category |
| Minimum Reviews | 10 unique verified reviews in past 12 months |
| Rating Threshold | 4.5+ on customer support attribute AND top 10% in category |
| Verification | Capterra email verification |
| Display Requirements | Free to display on website and marketing materials |
| Badge Validity | Valid for one year from publication date |
| Methodology | Percentile ranking within category for customer support attribute |
| Review Window | 12 months prior to cutoff date |
Capterra Best Customer Support in [Category] requires top 10% threshold.
