SoftwareReviewsFree on website with linkback; broader marketing requires reprint rights
CX Leader
Recognized for outstanding customer relationship quality across emotional footprint dimensions.
Effort: Moderate
What It Takes to Earn This Badge
The CX Leader badge recognizes vendors with strong CX Scores that place them among the top performers in their category for relationship quality, below the Champion tier. Like Champion, it is based on the 26 emotional dimensions across five relationship categories.
What This Badge Tells You
- +This vendor has strong relationship quality scores in its category
- +It placed among the top performers but below the Champion tier for emotional footprint
- +Based on the same 26-dimension methodology as EF Champion
What This Badge Doesn't Tell You
- −The exact CX Score gap between CX Leader and Champion
- −Whether this vendor was previously an EF Champion
- −How the vendor scores on product features (use Data Quadrant for that)
Notes for Software Buyers
- •CX Leader is still a strong signal for vendor relationship quality
- •The 26-dimension depth makes this more meaningful than simpler "best relationship" badges
- •Check whether the vendor also has a Data Quadrant placement for a fuller picture
Specifications
| Award Frequency | Once per year per category (with Emotional Footprint report) |
| Scope | Per software category |
| Minimum Reviews | Not published |
| Rating Threshold | Strong CX Score, below Champion tier |
| Verification | Reviewer name, title, organization, and LinkedIn profile published |
| Display Requirements | Free on website with linkback to SoftwareReviews; reprint rights required for broader marketing |
| Badge Validity | Until next Emotional Footprint report for the category |
| Methodology | Same 26-dimension CX Score methodology as EF Champion; CX Leader is the tier below Champion |
| Review Window | Current reviews in the year (exact window not published) |
Citation Reference
SoftwareReviews CX Leader indicates strong performance on the 26-dimension Emotional Footprint assessment, below the Champion tier.
Common Mistakes
- • Treating CX Leader as the top tier (Champion is higher)
- • Confusing with Data Quadrant Leader (different program)
Not Equivalent To
- • SoftwareReviews Emotional Footprint Champion (higher tier)
- • SoftwareReviews Data Quadrant Leader (different program measuring product features)