SoftwareReviewsFree on website with linkback; broader marketing requires reprint rights
Emotional Footprint Experience
Targeted accolades showcasing specific relationship strengths across the five emotional footprint categories.
Effort: Moderate
What It Takes to Earn This Badge
Emotional Footprint Experience badges highlight specific relationship strengths within the five emotional footprint categories (Purchasing, Service Experience, Product Impact, Vendor Strategy, Conflict Resolution). Like Vendor Capability badges in the Data Quadrant program, these are dimension-specific rather than overall performance.
What This Badge Tells You
- +This vendor scored highest on a specific relationship dimension in its category
- +It highlights a particular area of strength (e.g., conflict resolution, purchasing experience)
- +Based on the same 26-dimension survey methodology as EF Champion
What This Badge Doesn't Tell You
- −How the vendor performs across all relationship dimensions (use CX Score for that)
- −Whether the vendor is also an EF Champion or CX Leader
- −The margin between the winner and other vendors on this dimension
Notes for Software Buyers
- •Useful if a specific relationship quality matters most to you (e.g., how the vendor handles disputes)
- •A vendor can earn multiple Experience badges if it leads several dimensions
- •These complement the overall CX Score by showing where a vendor specifically excels relationally
Specifications
| Award Frequency | Once per year per category (with Emotional Footprint report) |
| Scope | Per software category, per relationship dimension |
| Minimum Reviews | Not published |
| Rating Threshold | Highest score on a specific emotional footprint dimension |
| Verification | Reviewer name, title, organization, and LinkedIn profile published |
| Display Requirements | Free on website with linkback to SoftwareReviews; reprint rights required for broader marketing |
| Badge Validity | Until next Emotional Footprint report for the category |
| Methodology | Based on scores within specific emotional footprint dimensions from the 26-dimension assessment |
| Review Window | Current reviews in the year (exact window not published) |
Citation Reference
SoftwareReviews Emotional Footprint Experience badges recognize specific relationship strengths from the 26-dimension assessment. They are dimension-specific, not overall performance.
Common Mistakes
- • Treating Experience badges as equivalent to EF Champion (dimension-specific vs. overall)
- • Confusing with Vendor Capability badges (those measure vendor capabilities, not emotional dimensions)
Not Equivalent To
- • SoftwareReviews Emotional Footprint Champion (overall relationship quality)
- • SoftwareReviews Vendor Capability (product/vendor capability dimension, not emotional)