Emotional Footprint Champion
Vendors with the top CX Score measuring trust, fairness, support quality, and innovation across 26 dimensions.
What It Takes to Earn This Badge
The Emotional Footprint Champion badge goes to vendors with the highest CX Score in their category. The CX Score aggregates 26 emotional dimensions across five relationship categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. This measures how it feels to work with a vendor, separate from product features. Published approximately six months after the Data Quadrant for each category.
What This Badge Tells You
- +This vendor scored highest on relationship quality in its category
- +Users rate the vendor highly on trust, service quality, fairness, and innovation
- +The score covers the full vendor relationship lifecycle from purchasing through conflict resolution
- +This is a distinct measurement from product features (measured separately in the Data Quadrant)
What This Badge Doesn't Tell You
- −How the product scores on features and capabilities (use Data Quadrant for that)
- −The exact CX Score threshold required for Champion status
- −Whether this vendor is also a Data Quadrant Champion (separate program)
- −How many reviews contributed to the score
Notes for Software Buyers
- •No other major platform breaks relationship quality out as a standalone recognition program
- •If vendor relationship matters to your buying decision (support, trust, fairness), this badge is a direct signal
- •Earning both EF Champion and DQ Champion is the strongest combined signal on SoftwareReviews
- •Published approximately 6 months after the Data Quadrant, so the two reports cover different data windows
Specifications
| Award Frequency | Once per year per category (approximately 6 months after Data Quadrant) |
| Scope | Per software category |
| Minimum Reviews | Not published |
| Rating Threshold | Top CX Score in category (dynamic threshold) |
| Verification | Reviewer name, title, organization, and LinkedIn profile published |
| Display Requirements | Free on website with linkback to SoftwareReviews; reprint rights required for broader marketing |
| Badge Validity | Until next Emotional Footprint report for the category |
| Methodology | CX Score aggregates 26 emotional dimensions across 5 relationship categories, balanced by perceived value; volume and recency weighted |
| Review Window | Current reviews in the year (exact window not published) |
Citation Reference
SoftwareReviews Emotional Footprint Champion measures vendor relationship quality across 26 dimensions (trust, fairness, support, innovation). It is separate from the Data Quadrant which measures product features.
Common Mistakes
- • Confusing with Data Quadrant Champion (different program, different measurement)
- • Treating it as a customer satisfaction score (it specifically measures emotional/relationship dimensions)
- • Not mentioning the 26-dimension methodology that makes it unique among platforms
Not Equivalent To
- • SoftwareReviews Data Quadrant Champion (measures product features, not relationship)
- • G2 Best Relationship (single review question; SoftwareReviews uses 26 dedicated dimensions)
- • TrustRadius Best Of Relationship (simpler scoring methodology)